Privacy Policy
We Value Your Privacy
Your privacy and security is very important to us. At AB Invest, we treat your personal information as private and confidential. We are dedicated to protecting your privacy and providing you with the highest level of security. This statement describes what personal information we collect, what we do with it, and how we protect it.
Security of Your Personal Information
We take appropriate measures to keep your personal information that we hold about you, secure and ensure that it is protected from loss, unauthorized access, misuse, modification, or disclosure.
Your personal information with us remains secure because of:
- The strict security measures and technologies we use to prevent fraud and to protect our systems from intrusion.
- Security controls and processes that are updated regularly to meet or exceed industry standards.
- Our employees are trained to respect the confidentiality of any personal information held by us.
Protecting Your Privacy
To help you in protecting your personal information, we recommend the following:
- Contact us immediately if you believe someone else may have access to your confidential information.
- Do not share confidential information via the telephone or online unless you know or can verify the recipient.
- Utilize a secure browser when accessing our website, and ensure virus protection is regularly updated.
What Information We Collect and Use
We collect and use information about you to administer our business and provide you with high quality financial products and services. We collect information about you from a variety of sources, such as:
- Applications, personal financial statements, and other written or electronic communications reflecting information such as your name, address, identification number, occupation, assets, and income.
- Transactional account history including your account balance, payment records, and assets.
- Information received from third parties, (e.g. government, regulatory, or credit agencies).
How We Use Your Information
Any personal information provided by you to AB Invest will be used for the purpose of providing and operating the products and services you have requested and for other related purposes which may include, updating and enhancing AB Invest records, understanding your financial needs, conducting credit checks, reviewing credit eligibility, fraud prevention, debt collection purposes, and for purposes required by laws or regulations.
Sending E-mails to AB Invest
When inquiring or requesting information about a specific product or service, or in case of volunteering information using any of AB Invest’s contacts, we will use your e-mail address to reply, and we may store your e-mail address, your message, and our response for quality assurance purposes. We may also do this to meet our legal and regulatory requirements.
Who We Share Information With
We may share the information about you and your dealings with us, to the extent allowed by law, with:
- Arab Bank Branches and Subsidiaries.
- Regulators.
- External Auditors.
- Third party service providers.
- Agents acting on behalf of AB Invest.
- AB Invest staff as well as third parties with permitted access to your information are required to observe our confidentiality obligations.
- External Brokers & Custodians.
Maintaining Accurate Information
Keeping your account information accurate and up to date is very important. When reviewing your account information, which includes your contact information, account balances and transactions, and similar information, please promptly notify us if you discover inaccuracies in your information.
Changes to This Statement
From time to time, it may be necessary for us to amend our Privacy Statement. The updated version will be maintained on our Website.
For More Information
Should you have any questions regarding this statement or want to learn more about our security practices, please read our Security Security Policy, or Contact us.
Privacy Notice
Your privacy and the security of your personal data are very important to us at Al-Arabi Investment Group-Jordan (referred to hereafter as (“the Company”). We ensure that the personal data you provide to us is always treated as private and confidential with the highest levels of security and processed in accordance with the Jordanian Personal Data Protection Law No. 24 of 2023, hereinafter referred to as (“the Law”).
This Privacy Notice, hereafter referred to as (“the Notice”) aims to provide you with information about how we use your personal data, the steps we take to ensure its confidentiality and security, what personal data we collect and process, your data privacy rights, and how you can exercise these rights.
How We Collect Your Data
The Company collects your data through the following means:
• Directly: we collect personal data from you directly to provide a service or deal with the Company, including but not limited to filing a complaint, entering into a business relationship, or for other purposes based on the required or agreed upon services.
• Indirectly: we may obtain personal data about you indirectly from various sources, including website usage tracking files (Cookies), device profiles, social media, public sources, business partners, recruitment services, or any third party as deemed appropriate by the Company to serve you better, fulfill a legal obligation, or achieve other legitimate interest.
How We Use Your Data
We collect your personal data for various reasons related to our services, products, or interacting with us, and for other business purposes, including but not limited to:
• To activate and manage your account(s) and our engagement with you.
• To provide you with statements and other information concerning your account or our relationship.
• To handle inquiries and complaints.
• To offer our services to you.
• To conduct assessments, testing, and analysis for statistical or other analysis for market research purposes.
• To evaluate, develop, and improve our services for you and other clients.
• To protect our business interests and to develop business strategies.
• To contact with you via mail, phone, SMS, email, and digital platforms, including social media.
• To collect any debts owed to us.
• To meet regulatory and reporting requirements related to financial crime prevention.
• To assess any request, you submit.
• To monitor, record, and analyze any communications between you and us.
• To share your data with government authorities, credit reference agencies, fraud prevention agencies, operational bodies, regulatory authorities, and external authorities.
• To share your data with our partners, service providers, and external auditors.
• Recruitment agencies and auditing for prospective job applicants.
• Customers prospecting, marketing and research agencies.
• Litigation purposes or legal consultation, notices, or transaction documentation.
Legal Basis for Processing Your Personal Data
We process your personal data based on your explicit written consent unless the processing complies with applicable regulatory requirements or is considered legitimate processing of personal data as part of our lawful business operations as a financial services company, according to relevant laws, regulations, and instructions.
What Personal Data We Collect and Process
The personal data we collect includes the information you provided at the beginning of our contract or any point thereafter, such as:
• Personal details: such as name, date of birth, email, nationality, marital status, gender, and contact information.
• Current and permanent residential address, and proof of address documents.
• Identity data, including documents and details of ID cards and passports.
• Employer, employment status, job title, full name, email, address, and work phone number(s).
• Financial data: income, source of income, source of wealth, contractual data, expected portfolio size, financial and investment portfolio details, etc.
• Tax status details such as foreign tax identification numbers, FATCA forms, and other necessary information.
• Transaction details carried out by you or any of parties related to you, including dates, amounts, currencies, payer and beneficiary details.
• Images, including CCTV footage and phone call recordings.
• Digital identifiers (IP address, email).
• Website cookies.
• Employment information and qualifications for prospective job applicants.
• Due diligence data, such as data required for anti-financial crime requirements (anti-money laundering, anti-terrorism financing, etc.), and data needed to meet regulatory obligations such as reporting suspicious activity.
• Other individuals’ information, such as witnesses, family members, emergency contacts, guardians, and agents, in addition their signatures, addresses, and their relationships to you.
• Information on legal disputes and complaints.
• Information on agreements, invoices and commissions.
• Protection and security information.
• Data related to your geographic location.
How Long We Retain Your Personal Data
We retain your personal data to provide our services, remain in contact with you, and comply with applicable laws, regulations, and professional obligations to which we must adhere. Your personal data will be securely deleted when it is no longer required for the aforementioned purposes.
How We Protect Your Personal Data
We take reasonable technical and organizational measures to prevent the loss, misuse, or alteration of your personal data. We aim to ensure that access to your personal data is limited to authorized individuals
and that those with access are obligated to maintain its confidentiality. If you use the Company’s online services, you are responsible for maintaining the confidentiality of your user ID, password, and any one-time passwords (OTPs).
Who Has Access to Your Personal Data and with Whom it is Shared
We are committed to maintaining your personal data confidential. To meet your needs as effectively as possible, we may share your personal data with other parties through binding contractual agreements, to protect your data and process it only under our strict instructions.
We may share data related to you and your transactions with us, to the extent permitted by Law, with:
• The Securities Commission, the Amman Stock Exchange, and the Jordanian Securities Depository Center.
• Arab Bank branches, subsidiaries, and foreign financial service providers (foreign brokers).
• External auditors.
• Regulatory bodies, government authorities, financial crime prevention agencies, tax authorities, and courts.
• Third-party service providers, including cloud service providers.
• Agents acting on behalf of the company.
• Postal services.
• Credit information providers.
• Law firms, lawyers, or legal advisors.
• Other parties you have consented to share your data with.
Data Transfers Outside the Hashemite Kingdom of Jordan
In accordance with the Law, we may transfer your personal data to other Arab Bank Group members and institutions outside Hashemite Kingdom of Jordan when necessary for business-related purposes. Each of these entities is obligated to protect your personal data in accordance with our contractual obligations with them and applicable laws.
What are Your Rights and How You Can Exercise Them
You may exercise the following rights concerning your personal data:
• The right to access your personal data held by the Company.
• The right to withdraw your prior consent for processing your personal data.
• The right to rectify, modify, or update your personal data.
• The right to delete your personal data or restrict its processing.
• The right to object to processing and profiling if it is not necessary to achieve the purposes for which the personal data was collected, if it exceeds those purposes, or if it is discriminatory, unfair, or in violation of the Law.
• The right to be notified of any breaches of your personal data.
Please note that fulfilling your requests may be restricted in certain cases, in accordance with applicable laws, regulations and instructions. To submit a request concerning any of these rights, please send an email to: Privacy.Office@AB-Invest.net
Contact Information
Al-Arabi Investment Group Jordan, Shmeisani, Building No. 3, Esam Al-Ajlouni Street
P.O. Box: 143156 - Postal Code: 11814, Amman – Jordan
Phone: +962 6 5522239
For More Information
If you have any questions regarding this notice or if you would like to know more, please contact us at: Privacy.Office@AB-Invest.net
Notice Updates
We reserve the right to amend this notice to reflect any changes in our practices in accordance with the applicable laws. Updates will become effective immediately upon the updated Notice is published on our website.
Key Definitions:
• Personal Data: any data or information related to a natural person, regardless of its source or form, that can identify them directly or indirectly through various pieces of information or symbols, including data concerning personal status, marital status, geographical location data, or internet identifiers, which are subject to the protection rules prescribed by the provisions of the Law.
• Processing: the execution of any logical or computational operations on personal data, whether electronic or otherwise, which specifically aim to collect personal data, access, record, copy, store, organize, edit, exploit, use, send, distribute, publish, link it with other data, transfer, move, display it in any form, anonymize, encrypt or destroy it.
• Profiling: any form of automated processing of personal data aimed to evaluate certain aspects of a natural person, with the purpose of identifying their characteristics, tendencies, preferences or behaviors.